During the past 15+ years, Felicia went from provider to the Billing Department all the while continuing to develop her communication, problem-solving and organization skills. Felicia has a diverse professional background that has primarily focused on healthcare and client services. Her previous endeavors helped her build those all-important above-mentioned skills, which would be very useful in her roles at SECA. Her first position at SECA was that of provider. This gave her firsthand experience with client care and showed her how important both clinical and administrative roles are in healthcare. She realized that in her provider position that she was making a meaningful difference in people’s lives and that the position matched her skills and interests in many ways. It was like the field choose her as much as she choose it. In 2013, she transitioned into billing thereby expanding her understanding of the healthcare system from a different perspective.

 

As the Billing Officer, she is responsible for managing the billing processes, ensuring the accuracy of claims and maintaining compliance with healthcare regulations. Other duties include reviewing client account, processing claims, resolving discrepancies and communing with patients and insurance providers. Felicia’s educational background includes an associate’s degree in business, and she is currently working on her bachelor’s degree in business. When not at work, she enjoys spending time with family, having movie nights with her son, cooking and drawing/painting.